Rental Agreement

The rental

A rental is for the piece, colour and size shown on your booking, for three days: delivered the day before your event and handed back to the courier anytime between 8:00 AM and 1:00 PM on the return date shown (the third day). Your reservation is held while you pay and confirmed once we verify your payment: in full, or a downpayment when you book far enough ahead. With a downpayment, the balance (the rest of the rental and the security deposit) is due by the date shown on your booking; if it isn’t paid by then, the booking may be cancelled, and — as with any cancellation within 6 days of the event — the downpayment is non-refundable.

Booking & payment

• Pay in full to confirm your booking — or, booking 2 weeks or more before your event, reserve with a 50% downpayment on the rental and pay the balance (the rest of the rental and the security deposit) by 2 days before your event.
• If the balance isn’t paid by its due date, your booking may be cancelled, and the downpayment is non-refundable (it’s within 6 days of your event).
• Rescheduling is allowed up to 7 days before the rental date, subject to availability.
• Confirmed bookings cannot be changed to another dress.
• Cancellations made 7 or more days before your event date are refundable, less a ₱200 cancellation fee.
• If you cancel, your security deposit is always returned in full, separately from any refund.
• Cancellations made within 6 days of your event date are non-refundable (apart from any security deposit paid), to give way to other renters who want to book the dress.

Security deposit

• A refundable security deposit is required before pickup or delivery.
• The deposit is refunded after inspection, provided the dress is returned on time, complete and in good condition.
• Any charges for damage, excessive cleaning, missing items or late returns are deducted from the deposit.

Dress care

• Please do not wash, dry clean, bleach, iron, alter, pin or repair the dress.
• Professional cleaning is included in your rental.
• Return the dress free from permanent stains, strong odours or damage.
• Additional charges may apply for wine, oil, makeup, ink, paint, food, wax, smoke odour or heavy perfume residue.
• Please avoid exposing the dress to fire, chemicals or sharp objects.

Delivery & return

• Customers are responsible for delivery and return arrangements and courier fees.
• Pick-up deliveries are scheduled between 8:00 AM and 1:00 PM. Returns are handed to your courier anytime between 8:00 AM and 1:00 PM on your return date (the third day).
• Return the dress, garment bag and all accessories (refer to the return guide) on or before the agreed return date.

Late returns

• Dresses are handed to the courier anytime between 8:00 AM and 1:00 PM on the return date. You will receive a Return Reminder from us in the morning.
• From 2:00 PM, a late fee of ₱40 per hour applies, deducted from your deposit. Late returns may also affect succeeding reservations.
• Charges may include a late return fee, an additional rental fee, and compensation for affected reservations.

Damage & loss

• Customers are responsible for any damage, loss or missing accessories during the rental period.
• Repair or replacement costs are deducted from the security deposit.
• If the cost exceeds the deposit, the remaining balance is charged to the customer.

What to return

Please return the dress with everything it came with:

• Dress
• Shawl
• Packaging box
• Bag
• Eco bag
• Dust bag
• Hanger
• Garment bag

Inspection and your deposit

We inspect every piece within 24 hours of it arriving back, with photos. Any late fee (₱40 per hour from 2:00 PM on the return date) or charge for damage, cleaning or missing items is itemised and deducted from your deposit, and the balance is sent to you by GCash or bank transfer.

Questions

Message us on Facebook @elavelleph or Instagram @elavelleph, or email hello@elavelle.ph, with your booking reference.