Frequently Asked Questions

As early as you can — most of our pieces exist in a single size, so once a date is taken it is gone. We accept bookings from three days before your event up to six months ahead.

Four days. Your dress is delivered the day before your event and is due back on the fourth day. Extensions are available if you tell us in advance.

Confirmed bookings cannot be changed to another dress, because your piece is held exclusively for your dates. You may reschedule the same piece up to seven days before your rental date, subject to availability.

The product page will show you the next free date for that exact piece, and suggest similar pieces available on your date. Do message us — we are happy to help you find something you will love.

Every piece lists its actual garment measurements, and our Fit Check tool compares them against yours. Where a piece runs close we will tell you honestly, and suggest another size or another piece.

The measurements shown are the garment laid flat, in inches. Our Fit Check converts your body measurements for you, so just enter yours as you normally would.

No — our pieces must not be altered, pinned permanently, or adjusted in any way. This keeps them beautiful for everyone who wears them after you.

GCash, Maya, QR Ph, or bank transfer to BDO or BPI. You will see a QR code and our account details at checkout, along with a reference code to include in your payment.

Once we have verified your payment. We check payments within two hours during business hours and email you the moment your reservation is secure.

It is paid with your rental and refunded in full after your dress is returned and inspected, usually within 72 hours. Any charges for damage or late return are deducted and explained with photos.

Across the Philippines. Metro Manila is served same-day by courier; provincial addresses go by standard courier and need a little more notice, which the calendar accounts for automatically.

Courier pickup and delivery are scheduled between 8:00 AM and 4:00 PM. You choose a morning or afternoon window at checkout.

Everything that arrived: the dress, shawl, packaging box, bag, eco bag, dust bag, hanger and garment bag. There is a checklist in your box and in your email.

Please do not. Professional cleaning is included in your rental, and home cleaning can damage delicate fabrics. Just return it as it is.