Rental Guidelines
Clear terms, no surprises. These are the same policies that arrive in your box, so you always know exactly where you stand.
Booking & payment
- Full payment is required to confirm your booking.
- Rescheduling is allowed up to 7 days before the rental date, subject to availability.
- Confirmed bookings cannot be changed to another dress.
- Cancellations made 7 days or more before the rental date are refundable, less a ₱200 cancellation fee.
- Cancellations made within 7 days of the rental date are non-refundable.
Security deposit
- A refundable security deposit is required before pickup or delivery.
- The deposit is refunded after inspection, provided the dress is returned on time, complete and in good condition.
- Any charges for damage, excessive cleaning, missing items or late returns are deducted from the deposit.
Dress care
- Please do not wash, dry clean, bleach, iron, alter, pin or repair the dress.
- Professional cleaning is included in your rental.
- Return the dress free from permanent stains, strong odours or damage.
- Additional charges may apply for wine, oil, makeup, ink, paint, food, wax, smoke odour or heavy perfume residue.
- Please avoid exposing the dress to fire, chemicals or sharp objects.
Delivery & return
- Customers are responsible for delivery and return arrangements and courier fees.
- Courier pickup and return are scheduled between 8:00 AM and 4:00 PM.
- Return the dress, garment bag and all accessories on or before the agreed return date.
Late returns
- Dresses must be returned by the agreed return time.
- Late returns are subject to additional fees and may affect succeeding reservations.
- Charges may include a late return fee, an additional rental fee, and compensation for affected reservations.
Damage & loss
- Customers are responsible for any damage, loss or missing accessories during the rental period.
- Repair or replacement costs are deducted from the security deposit.
- If the cost exceeds the deposit, the remaining balance is charged to the customer.
What to return
Please make sure everything below comes back with your piece. There’s a copy of this checklist in your box.
- Dress
- Shawl
- Packaging box
- Bag
- Eco bag
- Dust bag
- Hanger
- Garment bag
Our team inspects your piece within 24 hours of return. Once everything is complete, your security deposit is processed.
These guidelines summarise the Elavelle Dress Rental Agreement, which you accept when you confirm a booking.